What IT Pros Do—and Would Rather Do—at Work

By Dennis McCafferty
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    What IT Pros Do—and Would Rather Do—at Work

    What IT Pros Do—and Would Rather Do—at Work

    Tech workers spend far too much time during the day troubleshooting and documenting tickets. They'd prefer to dedicate themselves to innovative projects.

Tech employees are seeing a significant gap between what they aspire to accomplish on the job and what they actually end up doing, according to a recent survey from Carbonite. The accompanying report, "A Portrait of the IT Professional," reveals that IT professionals spend the majority of their time troubleshooting, assisting users, conducting routine IT maintenance and documenting tickets. Not that there's anything wrong with these tasks, but they're reactive and routine compared to what IT pros would rather do: Modernize tech operations and plan for future technology innovation. "IT pros are pressed for time and too often focused on routine maintenance and troubleshooting—foundational duties that are essential to keeping businesses secure and growing," according to the report. "But too often they don't get the time they need to learn new technologies and make strategic contributions. They're constantly seeking ways to create more efficiencies, allowing them to focus on tasks beyond the most basic, tasks that would bring them more career fulfillment and would bring increased benefits to the organization." Additional findings reveal various working life details about tech workers, as well as their mitigation responses to ransomware attacks, and we've included some of those here. More than 150 IT professionals in the United States and Canada took part in the research, which was conducted by Spiceworks.

This article was originally published on 2017-04-20
Dennis McCafferty is a freelance writer for Baseline Magazine.
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