Headquarters: 1077 Gorge Blvd., Akron, OH 44309-0471
Phone: (330) 384-1717
Business: Less-than-truckload freight hauling in North America makes up 87% of revenues; the rest comes from recently acquired regional trucking companies
Chief Information Officer: Robert W. Obee
2001 Financials: Revenue, $2.79 billion; net income, $30.8 million; revenue per ton, $374.37
Challenges: Win market share in a consolidating industry; increase understanding of costs; improve pricing; identify and focus on profitable customers
Baseline Goals:
