Tablet Computing Experiences Remarkable Growth

By Guy Currier Print this article Print

Baseline’s exclusive annual research study of midsize and large organizations reveals the 10 trends that will play a significant role in enterprises in the coming year.

Trend 1: Tablet Computing Experiences Remarkable Growth

The Austin Convention Center (ACC) in Austin, Texas, looked at tablets for several years, but “the learning curve for the maintenance folks was too high with previous kinds,” says Joe Gonzalez, the ACC’s IT services manager. However, with a floor plan that covers six city blocks, a lot of time and labor was lost accessing paperwork, so management realized that tablet PCs would be a worthwhile investment.

At the ACC, FileMaker was already the back-office application, and the vendor’s FileMaker Go product allowed the center to go mobile. This enabled the center to put all show and booth paperwork directly in the hands of each maintenance worker, sharply reducing trips to the central service desk—trips that take an average of 10 minutes.

“We gave our maintenance service workers 10 minutes of training and off they went,” Gonzalez recalls. He estimates that, from an investment in 15 tablets, the ACC is saving $50,000 to $60,000 a year “just in labor, just on the show floor.” The ACC expects to have 75 tablets by the end of 2012.

This is this kind of adoption curve that, when multiplied by the millions, has made tablet computing the top business technology trend for 2012. Half of midsize and larger organizations expect to increase their investments in tablets at least moderately—significantly more than any other technology we asked about in our survey. (See the top four technologies in chart 1 above.) That’s remarkable growth for a technology that’s less than two years old in its current form. (The first tablets, introduced a decade ago, never took off.)

For more, read Baseline's Top 10 Business Trends of 2012.

This article was originally published on 2011-12-07
Executive Director of Research for Ziff Davis Enterprise
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