Unplanned System Downtime Has Serious Consequences

By Dennis McCafferty
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    More than seven out of 10 IT professionals consider zero-downtime status to be either "important" or "very important."

Is your technology organization taking a "zero tolerance" position on unplanned downtime? If so, it's joining a very big club, as the vast majority of IT professionals feel that zero downtime is mission-critical. Unfortunately, most companies undergo an unexpected downtime at least several times a year, according to a recent survey from SUSE, the provider of the enterprise Linux distribution. And the stakes are very high: Among survey respondents at organizations that experienced unplanned downtime for their most important technology function, the average economic impact of the incident exceeded $800,000. "System downtime—particularly unplanned downtime—negatively affects organizations of all types and sizes, limiting growth, reducing revenue and affecting productivity," says Ralf Flaxa, vice president of engineering for SUSE. "CIOs and IT professionals recognize the need to reduce downtime, and they should work with software and hardware vendors that share their commitment to making near-zero downtime a reality." A total of 105 global IT professionals took part in the research.

This article was originally published on 2014-10-31
Dennis McCafferty is a freelance writer for Baseline Magazine.
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