Telecommunications Archives


Bizarre True Stories from the IT Trenches

Tech support teams often handle requests for support that go way beyond configuring printers, troubleshooting Microsoft Outlook or restoring lost documents. According to a recent survey from Robert Half Technology, these requests can be downright bizarre. Tech support professionals truly must have the patience of saints and a charming keyboard-side manner to soothe the savage employees and help... Read More >


1-800-Flowers Enhances Customer Satisfaction

1-800-Flowers implemented a live chat program to better serve its online customers’ immediate needs. Read More >


Networking Ups Healthcare Efficiency

Upgrading an outdated network and installing a VOIP telephony system helps Samaritan Regional Health System save money and reduce frustration for professionals and patients. Read More >


10 Things You Should Know Before Buying iPhone 4

Take a look at 10 things worth considering before deciding if the iPhone 4 is really the right purchase. Read More >


Mobility: According to Plan

IT managers need to be aware of numerous roadblocks in executing their mobility strategy. Read More >


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