Telecommunications Archives


Unified Communications: An Enterprise Cornerstone

Unified communications is extending and amplifying the power of messaging, collaboration, social media and mobility across a swath of industries and situations. Read More >


Video Conferencing Etiquette Needs a Makeover

A growing number of employees are turning to video conferencing as a way to eliminate expensive travel while still getting business done. A new survey from Radvision provides additional insights as to how the video conference has emerged as a favored communications tool. Putting a face on what would otherwise be a voice-only phone call certainly helps personalize a business encounter, according... Read More >


Why Onshoring Your Call Center Make Sense

U.S.-based call centers are getting smarter about their internal cost structures, blurring the once-obvious financial advantage of offshored customer care centers. Read More >


Bizarre True Stories from the IT Trenches

Tech support teams often handle requests for support that go way beyond configuring printers, troubleshooting Microsoft Outlook or restoring lost documents. According to a recent survey from Robert Half Technology, these requests can be downright bizarre. Tech support professionals truly must have the patience of saints and a charming keyboard-side manner to soothe the savage employees and help... Read More >


1-800-Flowers Enhances Customer Satisfaction

1-800-Flowers implemented a live chat program to better serve its online customers’ immediate needs. Read More >


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