IoT Analytics: How to Make the Telecom Industry Work Better?
Strategic Business Intelligence has never been so valuable as it is right now. There are billions of connected devices, creating massive data movement. That needs
Strategic Business Intelligence has never been so valuable as it is right now. There are billions of connected devices, creating massive data movement. That needs
A few years back, the ability to scale became critical for WesBanco, the banking subsidiary of WesBanco Inc. According to CIO Mark Krupinski, the company
Sometimes circumstances give a business the push it needs to take that leap to a new technology. That was the case with ELSA, an Elwood,
Operating an agency such as the Social Security Administration (SSA) presents a number of challenges. Somewhere between collecting and managing contributions and paying out benefits
By Samuel Greengard Over the last decade, unified communications (UC) has helped organizations slice through the inefficiencies of managing separate data and voice networks. It
By Jeff Wissink For many consumers, a service call evokes frustration. Thecustomer has a problem, can?t find the solution online and grudgingly picks upthe phone,
By Steve Bozzo Since its launch in 1976, 1-800-Flowers.com has built itsbusiness on the philosophy that success is defined as helping customers expressthemselves perfectly by
The iPhone 4 is scheduled to hit store shelves on June 24. But before that happens, customers will need to evaluate if Apple’s new device
Fred Taylor Jr.’s job at Southwest Airlines is to head customer service problems off at the pass. Ideally, he presents customers with a range of