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Tools That Can Help You Create a Customer Culture

While four out of five companies claim that their customer support is "superior," only 8 percent of consumers agree. For organizations that can't deliver on expectations, the fallout is severe: Unhappy shopper...Read More
 
 
 
 
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What Qualities Define a Successful Leader?

Having a good work attitude is considered the top attribute of organizational leaders, according to a recent survey from the Leveraging Genius Institute of Gap International. So, while you should certainly take pr...Read More
 
 
 
 
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Coping With Cyber-Security Challenges

Cyber-security affects almost every corner of the enterprise, including internal security, the bring-your-own-device (BYOD) movement, customer interactions, and even how organizations hire and train workers on securi...Read More
 
 
 
 
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Why Companies Should Care About Employees' Weight

An increasing number of U.S. workers surveyed said they've gained weight in their current jobs, and professional and business services employees and IT workers are at the top of the list for packing on...Read More
 
 
 
 
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Technology Budgets and IT-Business Alignment Grow

With IT and business continuing to pursue greater alignment, prospects look very encouraging for technology professionals for the future, according to a recent survey from CompTIA. The accompanying "...Read More
 
 
 
 
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Millennial Workers Put Data at Risk

It's estimated that Millennials will make up 50 percent of the workforce by 2020. While younger workers bring fresh ideas and new enthusiasm into the mix, they also introduce new and different values, as well as additi...Read More
 
 
 
 
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What Professionals Can Learn From 'Star Wars'

The "Force" is certainly with the Star Wars film franchise: The movies have grossed more than $4 billion, while toy sales have nearly tripled that. But, beyond big profits, the series has generated an enviable k...Read More
 
 
 
 
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Tech Firms That Offer First-Rate Employee Benefits

During the week, you spend most of your waking hours at work—49 hours on average for salaried workers—so smart companies are doing what they can to create a pleasant work environment and provi...Read More
 
 
 
 
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Pros and Cons of Wearable Tech in the Enterprise

The age of wearable tech is here—whether companies are ready or not. These devices already represent a $5 billion market, and that's expected to grow to $12.6 billion by 2018. (Google Glass alone is ...Read More
 
 
 
 
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Innovative Technologies Can Alienate Customers

Companies run the risk of alienating their customers if they go out of bounds with their use of three high-profile emerging technologies: 3D printing, drones and wearable tech. A recent survey from the Chu...Read More
 
 
 
 
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Top 12 Tech Companies With Green Initiatives

Many of the best-known technology companies are leading the way in green initiatives, according to a recent survey from Brand Keys. The brand research consultancy has released a list of the top 50 environ...Read More
 
 
 
 
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Employee Confidence Reaches a New High

Employee confidence has climbed to its highest level in more than a decade, according to the most recent U.S. Employee Confidence Index (ECI) survey from Randstad US. Given that the U.S. Bureau of Labor Statistics re...Read More
 
 
 
 
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DevOps Careers Offer Many Opportunities

It's a great time to be in DevOps, as the salaries in this field have risen above the six-figure level, according to a recent survey from Incapsula and DevOps.com. The resulting "DevOps Salary Survey 2015" report in...Read More
 
 
 
 
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Mobility Ratchets Up Risks

Mobility has created remarkable opportunities for business, industry and government, but it has also introduced growing risks. A new report from Aruba Networks, "Securing #GenMobile: Is Your Business Running the Risk?" reveals ...Read More
 
 
 
 
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How Technology Disrupts Work-Life Balance

Only a minority of workers surveyed think they have good work-life balance, and they cite the constant access to technology as a primary culprit, according to a recent survey conducted by the Harris Poll for Workf...Read More
 
 
 
 
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