Why Osram Stuck with SAP
How Citibank Saves with CRM
Tax Race: H&R Block Vs. Intuit
By the Numbers: August 2002
Will IBM Buyout Spoil PwC?
Season's Gratings: Holiday Shopping Glitches
Sympathy for Egreetings
Keeping Out the Digital Swarm
Chat for Better Service—But Not Savings
Genesys: Good Citizen — Usually
Voice of Experience: Cut the Chit-Chat
Aspect Communications: A Little Static
Voice of Experience: Site Surveyor
AT&T Web Hosting: Top Shelf
NaviSite: 'Teetering on the Edge'
Savvis Communications: Looking Past the Red Ink
Celgene Voice Recognition Helps Manage Medical Risks
Evangelicals' Lead in Technology
Software That Binds, And Converts, And Retains
Creating Touch Points to Keep Members Involved
Megachurch Player Roster
Gotcha! Customer Relationship Management Customization
Planner: Calculating Costs of a Multimedia Conference Hall
Blackbaud: Nonprofit Fundraising Out of the Box
Megachurch Base Technologies
SAP Fights Off Oracle in CRM Market
January 2004 Online Extras
Project No 4: Customer Relationship Management
UPS Bolsters International Services
Check in the Mail? Postal Service Ready to Tell You Where
Software as a Service: Handling Customers, Hands-Free
How Web Services Increase Accessibility
InterContinental Hotels Cultivates Customer Web Community to Improve Business
Xerox Softens Image in Brand Overhaul
In Your Sites: Avon Site Analysis
Avon Base Case
The Avon Roster
5 Tips for Deploying On-Demand CRM
Case 004: eBay - Without a .NET
By the Numbers: December 2001
PeopleSoft: A Focus on Simplicity
Oracle: A Bumpy Beginning
Case 007: Office Depot - Making Liquid Code
Consumer Products: When Software Bugs Bite
Quixtar: Cleaning Up
World Changers Church: Know Thy Customer
EchoStar: Talk to the Robot
Salesforce.com: When On-Demand Goes Off
Customer Self-Service: US Airways Eliminates Customer Drag
A Banker's $500,000 Lesson in CRM
Three Strikes, You're In: Succeeding at Last
'Something Special in the Air'? No More.
The Ultimate CRM Machine
Another Microsoft Monopoly in the Making?
Microsoft Marches into CRM
Microsoft CRM Gets Early Debut
IBM Eyes '100% Mandate' for Software Sales
The End of the Big Bang
Monkey CRM, Monkey Do
Microsoft: More Business Apps On Tap
BofA's Direct-Deposit Debacle
Meriwest: Cozying Up to the Customer
Sigma-Aldrich Tweaks Web Formula
Corning Focuses on Customer Data
What People Buy, and How They Buy It
Prada: The Science Of Desire
Sears: The Return On Returns
SAP Says It's No. 1 for CRM
How Jack Daniel's Eases Bottlenecks
Fishing for Assets
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