Projects: Customer Service Articles

     Home Depot Hopes SAP Can Help Boost Sales
     Getting Out of the In-Box
     Sony: Is Talk Cheap? Not as Cheap as E-Mail
     By the Numbers: January/ February 2002
     Microsoft CRM: A Sneak Peek
     Imperial Sugar Rebuilds on Web Services
     A Cheat Sheet for CRM Success
     Siebel: The Undisputed Leader

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