As the holiday season approaches, people are making wish lists and hoping that Santa (or his human agents) will get them what they’ve been waiting for all year. In the corporate world, executives and users are looking at around their businesses and thinking of things they’d like to get from the IT department. Some of the items on these wish lists are relatively easy for IT to deliver, while others have a higher degree of difficulty. In any case, business executives are looking for more out of technology than ever before -- and that prominent role for IT can be both a gift and a headache.
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