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  • For companies to succeed in the future, they will have to meet the high standards and requirements that Millennials have for mobile technologies and functions. For example, a significant percentage of young adults in the workforce want to use their smartphone's camera to perform daily tasks, such as depositing checks, signing up for health insurance and paying bills, according to a recent survey from Mitek. Why wouldn't they, when they use cameras to record virtually every aspect of their lives? Given the dominance of image-driven capabilities on mobile tools, IT departments should start thinking—now, rather than later—about how to adapt their consumer-facing services to accommodate camera-based interactions, rather than asking customers to manually type information into a field. "While it shouldn't be surprising that [Millennials'] smartphones never leave their sides, we also found that the role of the camera on a mobile device cannot be minimized," says James DeBello, Mitek's president and CEO. "The love of snapping selfies could be written off as a fad, but Millennials are telling us that this is how they want to bank, shop, find health care and enroll in classes." More than 1,000 U.S. Millennials took part in the research.

  • Chambers Gasket & Manufacturing integrated its cloud-based CRM and ERP systems, enabling staff to access customer data on their mobile devices from any location.

  • Some industry experts view mobility as the foundation of the digital enterprise, which will include the Internet of things, social, analytics and crowdsourcing.

  • Balancing productivity and security is a growing minefield for organizations, particularly as the consumerization of IT accelerates and BYOD (bring your own device) reaches deeper into the fabric of companies. A recent report, "Security in the New Mobile Ecosystem," examines the impact of mobile devices, mobile apps and the mobile workforce—essentially the mobile ecosystem—on the overall security outlook of organizations in the United States. The report, commissioned by Raytheon and independently conducted by the Ponemon Institute, found that while most companies are implementing mobile security measures, practices aren't keeping up with the rapidly changing marketplace and the proliferation of mobile devices. "Despite the increasingly high levels of cyber-security risks with mobile devices, the top two methods being used today—Mobile Device Management (MDM) and secure containers—are not sufficient," explains Ashok Sankar, senior director of product management and strategy at Raytheon Cyber Products. In addition, "Companies need to alleviate employee fears by ensuring that their user experience does not change, and their private data is not compromised, viewed or removed from their devices at the discretion of the company." The Ponemon Institute surveyed 618 technology and IT security professionals.

  • Given the potential that mobility has to significantly affect enterprise operations and security, you would probably expect that more organizations would adopt comprehensive policies supporting their bring-your-own-device (BYOD) initiatives. Surprisingly, the opposite is true, according to a recent TEKsystems survey of technology workers. In fact, significantly fewer survey respondents said their company maintains and enforces such policies. The vast majority feel that this puts sensitive enterprise data at risk. "The growing deficiency of BYOD policy … is astonishing, especially given the heightened threats of cyber-crime and mobile security attacks," says Jason Hayman, market research manager at TEKsystems. "The degree of exposure to risk is amplified by the fact that IT professionals and other employees are always connected, and are working from multiple devices from just about any location. Companies have become completely overwhelmed by the process of instituting and upholding BYOD controls, don't feel that there is a legitimate threat, or have made the dangerous assumption that their tech-savvy workforce doesn't need direction regarding safe use of personal devices." Meanwhile, workers are feeling less control over their personal lives, as the ubiquitous quality of mobile connectivity makes them feel as if they're always working. More than 300 IT professionals in North America took part in the research.

  • Many organizations aren't doing enough with digital technologies to maximize the impact of marketing, according to a recent survey from Wipro Limited and Forbes Insights. You'd think that IT would be considered a prime candidate for input and support here, but many executives said the technology department is too busy to provide much help. "Executives today face a bewildering array of digital marketing technologies," says Hiral Chandrana, vice president and global business head of consumer goods for Wipro Limited. "It not only requires integrated Website, mobile and social media strategies … but also concepts such as omni-channel and analytics, which add to the complexity. But at the same time, the collective capabilities of these technologies to grow and optimize sales and marketing are too important to be ignored." A number of the findings distinguish organizations that are transformative—they embrace a wide array of digital strategies and social, mobile, Web and analytics tools—from those that fall short on these objectives. A total of 125 C-level executives representing a wide range of consumer goods companies took part in the research.