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  • Dominium, a developer and manager of affordable housing, turns to mobile technology to provide excellent customer service and enhanced customer satisfaction.

  • Mobile technology is fundamentally changing the way business is conducted, and mobile apps are increasingly important to employees. In fact, many workers are requesting or suggesting apps for their specific roles and departments. "The App Dilemma: Meeting the High Expectations of Business," a report conducted by Wakefield Research and sponsored by Kony, reveals that enterprises recognize the need for apps, but are struggling to find the best way to develop them. The survey identified issues with both internally and externally developed apps. "Digital is impacting customer behaviors and even employee demands, forcing enterprises to rethink their application strategies," said Carlos Carvajal, chief marketing officer at Kony. "Businesses face major hurdles, including the high cost of app development and app management headaches. These are impeding digital innovation and hindering further investment in enterprise applications." Despite the importance of apps to business success, 27 percent of the study participants felt their IT department deprioritizes the mobile app strategy. The survey targeted 1,000 global line-of-business executives at companies with 1,000-plus employees across industries including banking/finance, healthcare, energy, utilities and marketing/sales. The majority of respondents were in the United States, but the survey also included respondents from 17 countries throughout the world.

  • While the vast majority of professionals think their mobile work devices and apps serve a critical business purpose, few believe that their organization adequately supports mobility, according to a recent survey from SOTI. The resulting report—"Are You Managing the Mobility Tsunami or Struggling in the Next Technology Tidal Wave?"—indicates that most survey respondents believe that being without a mobile device would prove disruptive, and some even fear they'd lose their job if something went wrong with their device. Many, in fact, rely on more than five business apps on their smartphones. Few, however, feel that their managers prioritize investments in the best mobile devices and apps. Nor do respondents believe their employer invests enough money in mobility to stand out from the competition, improve the customer experience or enable staffers to do better work. Companies are investing in mobility "as they see the benefits and the way it can transform employee productivity and the customer experience," according to the report. "The greatest question now resides at the C-level—much as the concept and vision is being embraced, it seems execs in some enterprises are struggling to fully understand the importance of mobile devices and apps. … The key to managing the mobility tsunami, not just embracing the vision, is to implement a mobility strategy now." An estimated 1,300 global professionals, managers and executives took part in the research, which was conducted by Arlington Research.