Home > RSS Feeds > IT Management
  • While defense-in-depth is a good concept for thinking about security, companies should focus on building a more resilient network to better protect their assets.

  • A significant share of business professionals are frustrated by poor collaborative experiences, according to a recent survey from Projectplace. Duplicated efforts present a constant problem for workers, and the global nature of project teams often leads to a lack of access to some members. Such counterproductive dynamics result in a considerable amount of wasted time during the week, as well as projects being delivered past deadline and over budget, findings reveal. IT can help business professionals by acquiring all-in-one collaboration and project management tools that can provide all the functions of the many cloud-based products used today, enabling enterprises to centralize team efforts. "Everyone is a project manager these days," says Jason Morio, segment marketing manager for Projectplace, by Planview. "They are working on teams that are increasingly virtual and dispersed—both inside and outside organizations. This extended team dynamic makes it even more critical to know who's working on what, keep everyone on the same page, track progress and tasks, share documents, etc., but current tool sets are letting them down." More than 200 business professionals took part in the research.

  • In the "old days"—about 10 years ago—the world's most influential technology leaders blazed new paths in software and hardware design with respect to traditional computers, laptops and smartphones. But with disruptive technologies emerging at a rapid pace, top technology visionaries are pursuing a more eclectic range of products and innovations, including wearable tech, virtual reality and streaming content. At least, that's what you would probably conclude after reviewing the most recent "Top 10 Technology Leaders, Influencers and Visionaries 2015" report from Juniper Research. Executives featured in the report represent some of the biggest names in the industry, including Microsoft, Apple and Amazon. But the list also includes leaders from up-and-coming companies that have moved quickly to take advantage of rapidly developing market shifts. The leaders were selected based on Juniper's assessment of their performance in the following eight criteria: innovation, scalability (how easily their contributions apply to multiple markets and product types), reach (in terms of geography), business model, personal capital (how much their individual connections, personality, etc., complements the business), outside impact (potential to affect their sector outside their organization's business growth), end-user impact (how big a difference the contribution will make to the lives of users) and vision.

  • While four out of five companies claim that their customer support is "superior," only 8 percent of consumers agree. For organizations that can't deliver on expectations, the fallout is severe: Unhappy shoppers typically will share their experience with nine to 15 people, and it takes 12 positive interactions to make up for one unresolved negative one. Meanwhile, businesses lose $289 per year for every customer who abandons them and/or turns to a competitor. To help avoid such issues, a section of the recent e-book from Upwork, "Happy Customers, Successful Companies: Your Guide to Building a World-Class Distributed Customer Support Team," highlights the following tech tools, which can improve customer support and monitoring. They include both cloud-based and social media-focused solutions. In addition, the book shares recommendations on meaningful metrics for IT teams and reveals the advantages of building out a global remote support team. We've included those here as well, as all three combine to improve your organization's customer culture, a quality that distinguishes successful companies from their competitors. "Before you do anything else, you need to decide what 'customer delight' looks like for your organization," according to the e-book. "Just what does a perfect support experience entail? What is your idea of a satisfied customer? By answering these questions, you can begin to build a philosophy and team structure that will lead to consistent client satisfaction."

  • With IT and business continuing to pursue greater alignment, prospects look very encouraging for technology professionals for the future, according to a recent survey from CompTIA. The accompanying "International Technology Adoption and Workforce Trends Study" reveals that overall economic conditions are improving and tech budgets are expected to increase. Among the top IT priorities: data storage, cyber-security and cloud computing. Given the ongoing shortage of IT talent, organizations are also seeking to boost their staff's tech certifications. However, CompTIA stresses that technology is only part of the answer as enterprises drive toward crucial business goals. "The key strategic priorities … include a desire to reach new customers, control costs, improve staff productivity and [use] innovation more effectively," according to the report. "Obviously, technology can play a role in each of the corporate objectives, but technology alone will not produce the desired results. Organizations must also address the people and process elements of the equation." 1,507 business and technology executives from more than a dozen countries took part in the research. They are directly involved in setting or executing IT policies and processes within their organization.