cioinsight.com
Home > RSS Feeds > General RSS Feed - All Categories
  • An advanced stage of mobility is emerging. Combined with the IoT, geolocation data and social, mobility is becoming the hub for all enterprise communications.

  • A strong, vibrant workplace culture nearly always leads to high employee engagement, while a weak one usually results in poor morale, low productivity and high turnover. Why do some organizations' cultures thrive while others fail? A recent survey from CultureIQ provides some insight. The resulting report, "Building a High-Performance Culture: Key Lessons from Top Cultures for 2017," distinguishes companies that are "winners" (they score the highest on collaboration, innovation, agility, support, wellness, work environment and mission/value alignment) and "non-winners." Companies that excel remain true to their mission and values, with leadership teams that earn their employees' confidence. They often offer opportunities to learn new things, while encouraging staffers to question the status quo. These staffers are also very clear about what determines success in their roles. "Organizational culture is your company's competitive advantage," according to the report. "Two companies can have the same product, service, number of employees and perks, yet completely different cultures. By evaluating your organization's unique culture, you empower yourself to make informed decisions that can strengthen strategic behaviors in a way that supports long-term business goals. With culture as a competitive advantage, companies can function at a higher level of innovation, productivity and profitability." More than 28,370 employees took part in the research.

  • As part of its digital transformation, The Henry Ford institution uses a CMS to create a strong Web presence that attracts visitors and generates revenue.

  • After acquiring the AITP, CompTIA has been focusing on advancing the careers of IT professionals in ways that go beyond training materials and certifications.

  • Companies are now taking advantage of multiple cloud environments to migrate apps, storage and databases, according to a recent survey from SolarWinds. The resulting report, "SolarWinds IT Trends Report 2017: Portrait of a Hybrid IT Organization," reveals that nearly all organizations are in migration mode, and most are satisfied with the results with respect to ROI, cost efficiencies, tech availability and scalability. However, that demand is increasing the pressure on IT departments, with survey respondents admitting that their existing staff doesn't have sufficient skills to deal with cloud needs. In response, many tech pros have undergone training to remain relevant in a cloud-driven world. "No job is more affected by ongoing technology disruptions than the role of the IT professional," said Joe Kim, senior vice president and chief technology officer for SolarWinds. "For today's IT professionals, it's absolutely critical not only to put the right solutions in place to best manage hybrid IT environments, but to prepare organizations—and themselves—for continued technology advancements, even as we move beyond cloud." A total of 205 IT professionals, managers and directors from the United States and Canada took part in the research.

  • The vast majority of companies recognize that digital customer experiences (CX) represent a make-or-break proposition in terms of competitive differentiation, but digital strategy shortcomings are limiting their ability to deliver, according to a recent survey from Dimension Data. The resulting "Global Customer Experience Benchmarking Report" indicates that very few organizations are able to connect all CX channels. Most, in fact, still rely on dated resources such as telephone and email communications to support customers. Very few consider their company's digital business strategy optimized. And, while most said customer analytics and connected customer journeys will greatly affect CX for the near future, the majority of businesses do not collect data to review and improve customer journey patterns. "The digital dilemma is deepening, and organizations need to choose a path between digital crisis or redemption," said Joe Manuele, Dimension Data's group executive for CX and collaboration. "The world has formed a digital skin, and business, service, technology and commercial models have changed forever. However, organizations are strategically challenged to keep pace with customer behavior." Representatives of more than 1,350 global organizations took part in the research.

  • As artificial intelligence becomes a mainstream tool and algorithms form the basis for business decisions, companies need principles to guide their progress.

  • Tech employees are seeing a significant gap between what they aspire to accomplish on the job and what they actually end up doing, according to a recent survey from Carbonite. The accompanying report, "A Portrait of the IT Professional," reveals that IT professionals spend the majority of their time troubleshooting, assisting users, conducting routine IT maintenance and documenting tickets. Not that there's anything wrong with these tasks, but they're reactive and routine compared to what IT pros would rather do: Modernize tech operations and plan for future technology innovation. "IT pros are pressed for time and too often focused on routine maintenance and troubleshooting—foundational duties that are essential to keeping businesses secure and growing," according to the report. "But too often they don't get the time they need to learn new technologies and make strategic contributions. They're constantly seeking ways to create more efficiencies, allowing them to focus on tasks beyond the most basic, tasks that would bring them more career fulfillment and would bring increased benefits to the organization." Additional findings reveal various working life details about tech workers, as well as their mitigation responses to ransomware attacks, and we've included some of those here. More than 150 IT professionals in the United States and Canada took part in the research, which was conducted by Spiceworks.

  • Directors and executives are best-positioned to align cyber-insurance coverage with business objectives, asset vulnerability, third-party risk and other factors.

  • The current wave of innovative technologies—from mobile and the internet of things to the cloud, analytics and artificial intelligence—is pushing business and employees to move at much faster speeds. But with IT still limited to a relatively fixed set of resources and facing constraints on the ability to deliver on new projects, an IT delivery gap is threatening to hold back business. Such is the takeaway of a recent survey, "Connectivity Benchmark Report 2017," from cloud integration platform provider MuleSoft. In surveying 951 IT decision-makers from global companies that employ more than 500 people, MuleSoft discovered that these pressures have spurred IT departments to turn to APIs to meet their integration needs, enable self-service IT and unlock data silos. "The IT delivery gap is one of the biggest threats to businesses today, as speed and real-time access now help determine a business' success," said Ross Mason, founder and vice president of product strategy for MuleSoft. "In order to deliver products faster to market, establish new global presences and change existing processes to meet market demands, we're seeing our customers increasingly invest in and benefit from an API-led approach to connectivity. Driving an internal API economy allows IT to securely open up legacy systems and free business-critical data that the wider organization relies on to achieve business outcomes faster than the competition."

  • It's no secret that IT professionals have to cope with many unexpected situations during the workday. Unpredictability comes with the territory as digital enterprises become more sophisticated and complicated. But what might be surprising is the amount of time those unplanned activities consume every day: almost one-third of working hours. That's among the key findings of "The 1E 2017 IT Incident Response Report," a survey of IT professionals conducted by 1E, a provider of software lifecycle automation solutions. The study shows that operational issues such as outages and troubleshooting take up the most time, followed by help desk issues. Sumir Karayi, founder and CEO of 1E, found the amount of time spent on unplanned incidents surprising. "We didn't think it was this high," he said. "It's also striking that it takes five times longer to resolve issues than to identify the problem." The larger the enterprise, the greater the likelihood that it can take more than a week to resolve issues. Karayi said survey results underscore a need for tools that will help IT staffers identify and remediate ad hoc problems more quickly. The survey is based on responses from 1,014 IT professionals, including 306 respondents from companies of 50,000 or more machines. Participants manage a total of more than 21 million endpoints globally, with an average of 21,080 endpoints each. About half of the survey respondents are administrators, and about a third of them are managers.

  • Penobscot Community Healthcare deployed an OmniStack hyperconverged infrastructure platform that combines compute and storage and is simpler to manage.

  • A manufacturer in the spirits industry chose an agile IT platform to accelerate from a startup to a full-scale business that could fulfill orders efficiently.

  • The average salary for U.S. technology professionals has risen significantly over the last five years, but IT employees' satisfaction with their paychecks has declined slightly over the same period of time, according to a recent survey from Dice. The resulting "Dice Tech Salary Survey" reports that merit raises and internal promotions are helping to drive up compensation levels. In fact, systems architects, security engineers and project managers can expect to make well into six-figure territory. And if you're an independent consultant, you can boost your earnings potential far beyond what your full-time counterparts make. Still, a significant number of IT pros anticipate leaving their employers for new opportunities this year, and the promise of better compensation remains the top motivator. The bottom line: The tech industry is moving at a dizzying pace, and employees who keep their skills up to date can often command top dollar. "Skills that were used a year ago may not be as prominent today; skills that are relevant today will evolve tomorrow," said Bob Melk, president of Dice. "This creates a marketplace where both tech professionals and employers must keep their fingers on the pulse of skills training and demand. The skills areas which garnered salary increases indicate where professionals and employers should focus their training and recruiting efforts." More than 12,900 tech professionals took part in the research.

  • Digital technologies generate massive amounts of data. And, as business and IT executives know, managing the resulting information is a growing challenge. There's a need to build out IT systems and ecosystems that use data and information to create more efficient processes. However, many organizations are falling behind the curve, or haven't taken significant steps to address information management requirements. In a new report from AIIM, "2017 State of Information Management: Are Businesses Digitally Transforming or Stuck in Neutral?," the association's members were asked to assess their digital transformation status against several factors, including paper reliance, the use of multi-channel inbound capture, and the impact of digital transformation on individuals, business organizations and operational processes. AIIM surveyed 686 of its members and found that while digital leaders are focused on gaining a competitive edge—often through automation—laggards are focused mostly on efficiency and cost cutting, and they remain mired in paper workflows and processes. Here's a look at some of the key findings from the study.