http://www.baselinemag.com Projects Customer Service - RSS Feeds en-us Sat, 19 Jul 2008 21:08:08 -0400 Sat, 19 Jul 2008 21:08:08 -0400 Mon, 07 Jan 2008 16:46:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/Xerox-Softens-Image-in-Brand-Overhaul/?kc=rss - NEW YORK (Reuters) - Xerox Corp on Monday launched a multimillion dollar brand overhaul, aiming to cement its image as a technology and services provider and finally shed the notion that it simply makes copiers. The company will change its logo as well as many of Xerox's related images, fonts and...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/Xerox-Softens-Image-in-Brand-Overhaul/?kc=rss Fri, 04 Jan 2008 12:34:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/InterContinental-Hotels-Cultivates-Customer-Web-Community-to-Improve-Business/?kc=rss - Certain travelers want to know where the Internet hookup is the instant they enter a hotel room. Women who travel frequently like to exercise, but they don't want to work out in a glass-enclosed gym. Market researchers at the InterContinental Hotels Group (IHG) used to periodically uncover such in...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/InterContinental-Hotels-Cultivates-Customer-Web-Community-to-Improve-Business/?kc=rss Fri, 24 Aug 2007 09:01:00 -0400 http://www.baselinemag.com/c/a/Projects-Customer-Service/How-Web-Services-Increase-Accessibility/?kc=rss - The Problem: As Miami-Dade County reached out to its citizens through a Web portal and a 311 government information call center, it wanted to tap data and applications previously available only through its mainframe, mostly powered by CA's IDMS database management system. In fact, most new applicati...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/How-Web-Services-Increase-Accessibility/?kc=rss Thu, 08 Mar 2007 16:42:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/Getting-Out-of-the-InBox/?kc=rss - Alex Marxer VP, Operations Resortcom International San Diego, Calif. www.resortcom.com MANAGER'S PROFILE: Oversees financial operations for provider of financial and managerial services to the vacation industry. IN-BOX CRUNCH: Annually, between October and January, ResortCom s...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/Getting-Out-of-the-InBox/?kc=rss Thu, 08 Mar 2007 15:47:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/5-Tips-for-Deploying-OnDemand-CRM/?kc=rss - Vendors can offer all kinds of suggestions on how to plan your deployment. Consultants can help with time lines and schedules. But if you're looking for some serious advice on how to kick-start your project--and see it through--who better to ask than those who've done it before? Baseline turned t...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/5-Tips-for-Deploying-OnDemand-CRM/?kc=rss Thu, 08 Mar 2007 00:00:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/Software-as-a-Service-Handling-Customers-HandsFree/?kc=rss - Still paying hundreds of thousands of dollars on hardware, labor and maintenance for in-house customer relationship management systems? Hosted CRM is not a new concept, but more and more companies are deploying the software to pump up their sales operations. Those companies are finding cost savi...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/Software-as-a-Service-Handling-Customers-HandsFree/?kc=rss Mon, 26 Feb 2007 00:00:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/A-Bankers-500000-Lesson-in-CRM/?kc=rss - There's a saying that less is more, and if anyone can attest to its truth, it's Mark Singleton. Unfortunately, Singleton, president and CEO of Citizens National Bank, a 200-employee community bank in Waxahachie, Texas, outside Dallas, had to learn the full implications of that adage the hard way. I...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/A-Bankers-500000-Lesson-in-CRM/?kc=rss Sun, 07 Jan 2007 00:00:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/Salesforcecom-When-OnDemand-Goes-Off/?kc=rss - A little more than 12 months ago, Salesforce.com, the Web-based, on-demand customer relationship management (CRM) and business services provider, was hit by a series of service outages over a six-week period that affected as many as 350,000 subscribers. The incidents jeopardized Salesforce.com's rel...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/Salesforcecom-When-OnDemand-Goes-Off/?kc=rss Mon, 02 Oct 2006 00:00:00 -0400 http://www.baselinemag.com/c/a/Projects-Customer-Service/Customer-SelfService-US-Airways-Eliminates-Customer-Drag/?kc=rss - Wrapped up in the story of today's US Airways, a result of the merger between the twice-bankrupt airline of that name and America West, is everything that has gone wrong with the airline industry in recent years and some signs of hope. The airline industry as a whole was already slumping before th...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/Customer-SelfService-US-Airways-Eliminates-Customer-Drag/?kc=rss Mon, 07 Aug 2006 14:54:00 -0400 http://www.baselinemag.com/c/a/Projects-Customer-Service/EchoStar-Talk-to-the-Robot/?kc=rss - This fall, Rob Strickland will mobilize almost two dozen androids. No, he's not a mad scientist: The CIO of EchoStar Communications Corp. is aiming to use the robots to close the gap with his chief rival, DirecTV, on automated customer service and save upward of $18 million a year. EchoStar, ...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/EchoStar-Talk-to-the-Robot/?kc=rss Tue, 13 Jun 2006 14:00:00 -0400 http://www.baselinemag.com/c/a/Projects-Customer-Service/SAP-Fights-Off-Oracle-in-CRM-Market/?kc=rss - SAP still brings home more dollars from its customer relationship management (CRM) software business than anyone else, but Oracle is closing in on the German giant. Last year, SAP was the top vendor by revenue in the CRM category with about 26% of the market, followed by Siebel with 17% and Oracl...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/SAP-Fights-Off-Oracle-in-CRM-Market/?kc=rss Thu, 27 Apr 2006 17:05:00 -0400 http://www.baselinemag.com/c/a/Projects-Customer-Service/UPS-Bolsters-International-Services/?kc=rss - Package delivery giant UPS announced on April 27 a series of additions to its Internet services that it says will make it easier for companies to maneuver around the complexities of international trade. The services include customized shipping forms for companies that ship frequently to internat...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/UPS-Bolsters-International-Services/?kc=rss Wed, 07 Dec 2005 19:30:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/World-Changers-Church-Know-Thy-Customer/?kc=rss - It's 7:30 a.m. on a sticky summer Sunday outside Atlanta; state troopers wade through the flock of early birds quickly filling the parking spaces at World Changers Church. Young couples, women with babies, elderly men, singles nearly 8,500 people from Georgia and neighboring states push into the ...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/World-Changers-Church-Know-Thy-Customer/?kc=rss Tue, 06 Dec 2005 14:32:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/Planner-Calculating-Costs-of-a-Multimedia-Conference-Hall/?kc=rss - Video Content....]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/Planner-Calculating-Costs-of-a-Multimedia-Conference-Hall/?kc=rss Tue, 06 Dec 2005 00:00:00 -0500 http://www.baselinemag.com/c/a/Projects-Customer-Service/Celgene-Voice-Recognition-Helps-Manage-Medical-Risks/?kc=rss - Just a few tablets of thalidomide taken in early pregnancy causes babies to be born with webbed limbs or no limbs at all. Back in the 1950s, women took thalidomide, which was developed by a German company called Chemie Grunenthal, for morning sickness. It was not until 1961 that a German pediatricia...]]> http://www.baselinemag.com/c/a/Projects-Customer-Service/Celgene-Voice-Recognition-Helps-Manage-Medical-Risks/?kc=rss