VOIP and Telephony - RSS Feed

10 Things You Should Know Before Buying iPhone 4

Thu, 10 Jun 2010 00:00:00 -0400

Take a look at 10 things worth considering before deciding if the iPhone 4 is really the right purchase. - The iPhone 4 is scheduled to hit store shelves on June 24. But before that happens, customers will need to evaluate if Apple's new device is really for them. Making that decision is getting more difficult. Years ago, the iPhone was the only "next-gen" smartphone on the market. If consumers wanted ...

Skype Hypes the Enterprise

Wed, 15 Apr 2009 11:29:08 -0400

Skype belatedly offers an enterprise solution; bridge to SIP protocol links to corporate IP phone systems. - UPDATE: eBay plans an IPO to spin off Skype as a public company. Skype has begun testing a connection to corporate Voice Over Internet Protocol systems, which is something that enterprises have been asking for years. Although Skype and corporate VOIP systems share the goal of avoiding phon...

Is Your Network VOIP Ready

Mon, 02 Jun 2008 13:16:34 -0400

Here are five questions to ask before starting any IP telephony deployment - Enterprises that want to get the most use of Voice over IP (VOIP) need to understand the issues involved in hardening their network and Internet infrastructure before they begin to deploy this technology. Certainly, VOIP for businesses is on the rise. According to research firm Infonetics, �The ov...

Testing the Managed PBX Waters

Mon, 02 Jun 2008 13:16:32 -0400

Hosted IP telephony services let users sample benefits without overhauling existing phone systems. - Corporations that havent yet gotten involved with IP telephony have a new method to test-drive this technology without a lot of up-front investment: They can use a hosted PBX managed services provider. While thats a mouthful, the idea is relatively simple: Take a systems integrator that can provisio...

An Unconventional Cure for Call Centers

Mon, 02 Jun 2008 13:16:27 -0400

Unisys was determined to improve customer satisfaction with its call center. So it called angry customers and followed their advice. - Your call center is typically the first post-sale experience a customer has with your business. So why is it often such a frustrating experience? Dr. David Blanton, vice president and general manager for global sourcing at Unisys, says enterprises are striving to make these impersonal experiences fr...

Siemens Net Income Drops, New Orders Please

Wed, 30 Apr 2008 12:20:30 -0400

Divestment of corporate telecoms unit Siemens Enterprise Networks is expected to result in a loss. - MUNICH, April 30 (Reuters) - Siemens (SIEGn.DE: Quote, Profile, Research) reported strong growth in second-quarter orders and its shares rose despite net income dropping by a worse-than-expected two-thirds on the back of discontinued operations and charges at two units. Shares in Europe's bigg...

Vonage Quarterly Loss Narrows

Wed, 13 Feb 2008 11:18:41 -0500

Internet phone company Vonage Holdings Corp posted a narrower-than-expected fourth-quarter loss as it added new subscribers.

- NEW YORK (Reuters) - Internet phone company Vonage Holdings Corp posted a narrower-than-expected fourth-quarter loss on Wednesday as it added new subscribers. Vonage also said it would restate results from its second and third quarters in 2007, to correct the amount of non-cash stock compensation ...