CA introduced a new set of software, services and training programs June 27 that aim to help its customers implement and automate yet another set of regulations, IT Infrastructure Library best practices.
The ITIL (Information Technology Infrastructure Library) is a framework of best-practice approaches intended to facilitate the delivery of high-quality IT services.
These procedures are supplier-independent and have been developed to provide guidance across the gamut of an enterprise’s IT infrastructure, development and operation systems.
CA’s Service Management Accelerator is designed to let IT organizations simplify standards compliance across these ITIL processes, a CA spokesperson said.
Manual ITIL implementations are costly and time-consuming, and they can compromise the uniformity of critical management processes, the spokesperson said.
CA’s Service Management Accelerator lets customers unify people, processes and technology while automating all ITIL processes across both service support and service delivery, the spokesperson said.
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CA, based in Islandia, N.Y., designed the Service Management Accelerator to be adaptable to customers’ specific needs—which are driven by the relative complexity of their service environments, the scale of their IT operations and the degree to which they have automated ITIL processes, the spokesperson said.
“Because IT is such a strategic enabler of our business, MyFamily.com has structured its IT teams to reflect the way ITIL defines IT management best practices,” said Daren Thayne, Chief Technology Officer, MyFamily.com.
“CA has provided us with the support we needed to automate these essential ITIL processes.”
Key features of CA Service Management Accelerator, as listed by the company, include:
- a dedicated CMDB (configuration management database) that provides a common repository for all asset information and maps assets to the business services the customer’s system supports
- a mechanism for managing change across the enterprise
- consolidation and reconciliation of disparate sources of IT-related data in the context of business priorities
- full visibility into configuration item information such as resource attributes, relationships and dependencies across the enterprise.
Read the full story on eWEEK.com: CA Introduces New ITIL Compliance Software Set
