Providence Base Case

Providence Health & Services lost information on 365,000 patients—after 10 backup tapes and disks were stolen from the back of an employee's minivan. Now, 12 months and $7 million later, the health-care provider remains mired in the aftermath. Here's

Providence Health & Services Base Case

Headquarters: 506 Second Ave., Suite 1200, Seattle, WA 98104
Phone: (206) 464-3355
Business: Provides health-care services—including inpatient, outpatient, primary and home care—as a nonprofit in five states. Also provides health plans.
Chief Executive Officer, Oregon Region: Russ Danielson
Chief Information Officer, Oregon Region: Laureen O'Brien
Financials in 2005: $4.36 billion in net revenue; $308.2 million in net income.
Challenge: Protect and secure patient data throughout its entire organization.

Baseline Goals:

Increase revenue from patients by 7.7% or more in 2006.

Boost net income by at least 36.6% in 2006.

Increase funding for community programs by 11.7% or more in 2006.

Maintain or reduce operating expenses as a percent of operating revenue, which stood at 95.3% in 2005.