Supporting Remote Workers Is a Challenge for IT
In recent years, road warriors and individuals operating out of home offices have become a fixture in the business world. These remote workers help companies become more flexible and competitive, while participants often achieve greater work-life balance. However, providing the support needed to keep remote teams connected can present noteworthy challenges. A recently released study of approximately 200 technology professionals conducted by Dell, "Unified Communications and the Remote Worker," found that many businesses struggle to provide remote workers with an experience that matches that of their in-office counterparts. In addition, the report found that a lack of visibility and performance monitoring tools within many organizations leads to a decrease in productivity and higher IT and operating costs, while exposing the enterprise to greater risks. Although organizations and their leaders recognize the value of unified communications (UC) for today's mobile workforce, strengthening existing initiatives and boosting ROI frequently requires a more formal framework and a focused approach. "Organizations need better visibility into their UC platforms to provide a quality experience that encourages adoption and to better manage costs and determine ROI," said Curtis Johnstone, senior UC Product Architect, Dell Systems and Information Management.