Remote Workers Want Better Access to Data and Apps
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Critical Connectivity
Nine out of 10 U.S. professionals surveyed need access to business files and apps from their computer or mobile device. -
Co-Dependency
75% of them rely on remote access for flexibility with respect to when and where they work. -
Handy Tools
60% of these pros said they are more productive when they have remote access to office files and apps. -
Catastrophic Circumstance
49% said that either they or their colleagues had been stranded due to extreme weather, with no access to office files and apps. -
Zero Tolerance
89% said they can't tolerate even one hour of network downtime, and 49% said they can't endure even a few minutes of downtime. -
Work-Around
57% of professionals use remote access/VPN to avoid having to download files to their laptop or a cloud file-sharing service. -
Unauthorized Access
35% said their organization doesn't allow for VPN/remote access due to expense and security concerns. -
Grounded
77% are not completely satisfied with their remote access capabilities, and 30% don't have remote access at all. -
Wish List
58% would like to see better performance with their VPN/remote access software, and 43% are seeking a more reliable connection. -
Help Wanted
65% submit at least one IT trouble ticket a month because of remote access issues.
U.S. organizations have not kept up with employee requirements for better remote access to data, documents, applications and other crucial business resources, according to recent survey findings from Pertino. Too often, professionals find themselves stranded in a remote location with no way to access the information they need to do their work, the survey reveals. Even worse, a surprising percentage of workers say their organizations refuse to authorize any kind of remote access, with security and associated expenses cited as the primary reasons. And a clear majority of those who are authorized to access these resources complain that the quality of remote access services is so inadequate that they routinely send IT an "SOS" in the form of a trouble ticket. "We are reaching a tipping point in the number of IT-dependent employees who need or desire greater flexibility in where and when they work, and this is starting to expose weaknesses in legacy network technologies," says Todd Krautkremer, vice president of marketing at Pertino, a cloud networking company. More than 990 U.S. professionals took part in the research.