IT Needs Better Insight Into the Mobile Experience
The majority of business and IT leaders surveyed consider the enablement of a mobile workforce a top organizational priority. However, they added that they need better monitoring tools to understand and improve the end-user experience, according to research findings from Aternity. The company's "2016 Business Transformation and User Experience Trends Survey" reports that mobility and cloud management and IT convergence are all driving the need for increased visibility into employees' use of these technologies. Many company leaders believe that this enhanced visibility will enable them to boost worker productivity, among other positive outcomes. Yet, while most companies allow for at least some staffers to use their own devices for work—bring your own device (BYOD)—a significant share are not prepared to manage mobile devices and apps that are connected to enterprise networks. Clearly, there is urgency for tech teams to respond to these issues, especially as users introduce more personal data to systems that IT can't control. More than 200 C-level executives, as well as IT directors and managers, took part in the research. Additional research included in this slideshow was taken from findings published by organizations such as Gartner and Intel.