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Creating a Positive Environment for Remote Workers

The four walls of the enterprise have all but disappeared as digital technology has taken hold. Today, about one-quarter of U.S. employees work remotely at any given moment, and that figure is expected to rise further in the months and years ahead. This, of course, is driving profound changes in the business world—and in our culture. A recent study from unified communications provider West... Read More >

 
 

Mobility Is at the Center of Digital Business

Mobile 2.0 has arrived, so organizations must develop an enterprise mobile strategy that extends beyond smartphones and tablets and into the IoT. Read More >

 
 

Mobile Payments Offer Security Advantages

Secure mobile payment apps—mobile wallets—don't transmit a primary account number; they send a randomly generated token to the POS terminal and payment network. Read More >

 
 

What Customers Expect From Multi-Channel Support

Companies are falling short of customer expectations in providing multi-channel support, according to a recent survey conducted by Ovum for BoldChat by LogMeIn. The accompanying report, "Get It Right: Deliver the Omni-Channel Support Customers Want," reveals that customers are using at least five channels for support these days, and mobile apps are emerging as a popular resource. When inquiring... Read More >

 
 

Contextual Mobile Services: How Ready Are You?

Contextual mobile services harness real-time, context-relevant data to provide a personalized service driven by an individual’s needs at any given time. Read More >

 
 
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