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Mobility Is at the Center of Digital Business

Mobile 2.0 has arrived, so organizations must develop an enterprise mobile strategy that extends beyond smartphones and tablets and into the IoT. Read More >

 
 

Mobile Payments Offer Security Advantages

Secure mobile payment apps—mobile wallets—don't transmit a primary account number; they send a randomly generated token to the POS terminal and payment network. Read More >

 
 

What Customers Expect From Multi-Channel Support

Companies are falling short of customer expectations in providing multi-channel support, according to a recent survey conducted by Ovum for BoldChat by LogMeIn. The accompanying report, "Get It Right: Deliver the Omni-Channel Support Customers Want," reveals that customers are using at least five channels for support these days, and mobile apps are emerging as a popular resource. When inquiring... Read More >

 
 

Contextual Mobile Services: How Ready Are You?

Contextual mobile services harness real-time, context-relevant data to provide a personalized service driven by an individual’s needs at any given time. Read More >

 
 

Why Developing Wearable and IoT Apps Is a Struggle

With mobile app developers and design staffers now working on multiple products at the same time, these professionals view the growing demand for wearable tech and connected device apps as a top current or future challenge, according to a recent survey from Kony. The resulting report, "Wearables and Connected Devices: The Next Frontier in Cross-Platform Mobile Development," indicates that the... Read More >

 
 
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