How Social IT Tools Killed 'Business as Usual'
Remember when you'd send email after email to project team members about pending tasks, only to have them remain unread in inboxes? Or how you'd receive an "urgent" document to review, but it turned out to be an outdated version? These mishaps happened frequently, threatening the potential for project success. Fortunately, new social and collaborative tools and management techniques are changing the way organizations pursue strategic goals and day-to-day tasks. A series of research reports from Constellation Research on social IT tools, management and collaboration reveals how profound this change has been. With Wiki tools and shared activity streams, complete project awareness and accountability are firmly established. No longer can colleagues ignore work at hand because they claim they never received an email. And you won't waste time on outdated docs because everything is updated in real time as changes are made. Report author Alan Lepofsky says that employees have taken off the training wheels and are ready to work in a completely open manner. "It's time to move beyond simply sharing information and learn how to enhance the business processes that support the core functions of people's jobs," says Lepofsky, who is a vice president and principal analyst for Constellation. With this in mind, here are five ways that social management and collaborative technology has changed project execution—forever.