How Collaborative Tech Transforms Organizations

Posted 2016-04-11 Email

A notable share of organizations are investing in a broad range of collaborative technologies—a move that is essential for building a comprehensive digital transformation, according to a recent survey from Dimension Data. The accompanying "2016 Connected Enterprise Report" reveals that many of these tools—such as desktop video, instant messaging and Web conferencing—are migrating to the cloud. Meanwhile, demand is spiking for enterprise social software. With the vast majority of employees working at least part of their week away from their main office, companies will continue to make greater investments there. Don't assume, however, that IT will always get involved: Most line-of-business (LoB) units acquire at least some collaborative technologies independently, using their own budget. Such arrangements, of course, could prove problematic. LoBs "with an active role over IT decisions can … create complications and misunderstandings," according to the report. "[They] may think they have more technical expertise than they actually do, which could result in implementation and support problems that IT will need to solve." An estimated 900 global CIOs, IT directors, LoB executives and other technology and business professionals took part in the research.


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