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Good Customer Experience Requires IT Innovation

With the information technology department gaining more visibility as an organizational business driver, the C-suite is turning to IT to assist in connecting with customers more effectively. In fact, corporate executives are coming up with a wide variety of ambitious plans on this front, and all of them are expected to involve technology, according to an international survey from IBM. The... Read More >

 
 

Avoid Communications Sins That Hurt Productivity

Have you ever thought about how much more you'd accomplish if your colleagues didn't talk so much? Or send rambling, seemingly pointless emails? If software developers could come up with an "edit my co-worker" app, the productivity of today's organizations would soar. Unfortunately, there's no such an app, so it's up to you to manage your colleagues—and yourself—so everyone stays... Read More >

 
 

Enhancing Customer Experience Requires IT Support

Nearly every organization knows that it derives business value from improving the way it engages with customers, regardless of whether that interaction takes place online, over the phone or in person. However, only a minority of executives say their company is actually achieving optimal levels of customer experience, according to a recent survey from the Temkin Group. But that's starting to... Read More >

 
 

Wanted: Better Leadership and Knowledge Transfer

Two drivers of organizational success are the need for leadership methods that respond to today's brisk pace of business and the demand to more readily transfer knowledge within an enterprise, according to recent research from the American Productivity & Quality Center (APQC), a nonprofit that specializes in benchmarking and best-practices research. The research, the result of two... Read More >

 
 

Collaboration: At the Center of Effective Business

Collaboration tools help business achieve better communication internally, tighter integration with other enterprises and closer relationships with customers. Read More >

 
 
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