IT Can Expect More Outsourcing and Shared Services
The majority of organizations today have transitioned at least some of their IT and business functions to an outsourcing and/or shared services model, according to a recent survey from KPMG LLP and HfS Research. And this trend is likely to grow over the next two years, findings indicate. The resulting report, "The State of Services & Outsourcing in 2014: Things Will Never Be the Same," states that enterprise leaders are seeking better, more standardized IT and business processes, improved automation and lower operating costs. In addition, the survey respondents are not pleased with their current state of innovation and digital sophistication. "The focus on digital outcomes has emerged, with many clients no longer viewing tactical success as their endgame," according to the report. "Whereas, in years gone by, the focus was slowly shifting from cost reduction to better global scale, the onus on clients is to move the conversation to one of better analytical capability, more savvy and creative support talent, and access to better tools and technology. These are the new stakes." More than 1,000 professionals took part in the research. They represent a cross-section of organizations, outsourcing and shared services advisors, consultants, and business and technology outsourcing providers.