Why Isn't IT More Agile?
A vast majority of senior IT decision-makers and customer experience professionals said that the pursuit of a digital transformation has created significant challenges for their organization, according to a recent survey from Bizagi, which was conducted by Loudhouse Research. The resulting report, "The Agility Trap," indicates that most businesses are either implementing digital transformation projects or plan to in the future. With constantly increasing customer expectations driving much of these efforts, most survey respondents agree that business agility is critical for this transition, but very few of them said their company performs at a high level of agility. It doesn't help that when incorporating technology changes, IT systems are frequently too complex, or that change initiatives take too long to complete. Tech teams must work closely with their business counterparts to overcome these obstacles, in the interest of their organization's competitive advantage. "Companies undergoing transformation can experience a lot of turbulence along the way," according to the report. "Large, complex organizations often discover that the pace of change is set by their customers and a wave of disruptive competition. This can make these businesses feel very slow, very quickly." More than 1,000 senior IT decision-makers and customer experience professionals took part in the research.