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What Employees Say They Must Have From IT

By Dennis McCafferty
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    What Employees Say They Must Have From IT

    What Employees Say They Must Have From IT

    Many information workers are frustrated by what they view as a lack of tech tools and space given to them, but IT pros don't think the situation is that bad.

Information workers are expressing frustration with what they view as a lack of tech tools and space to pursue collaboration, according to a June 2016 survey commissioned by Prysm and conducted by Forrester Consulting. The resulting report, "Digital, Disparate, and Disengaged: Bridging the Technology Gap Between In-Office and Remote Workers," reveals that IT and facilities professionals feel that the situation is much better than information workers describe, leading to a glaring perception gap on the issue. Similarly, when it comes to having access to the "latest and greatest" technology, only a minority of information workers said they have what they need. Conferencing solutions, for example, are a frequent source of difficulties due to technology glitches and/or limitations. With better tools, the majority of information workers said they'd be more productive—and more likely to remain with their company. They'd also help their organization improve its efforts related to product development, revenue growth and faster time to market. A total of 200 IT and facilities professionals and 800 information workers in the United States and the United Kingdom took part in the research.

This article was originally published on 2016-09-19
Dennis McCafferty is a freelance writer for Baseline Magazine.
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