What Distinguishes World-Class IT Organizations?
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What Distinguishes World-Class IT Organizations?
World-class IT organizations are effective at reducing costs associated with tech service delivery and productivity, while enabling digital transformation. -
Streamlined Operations
World-class organizations spend 21% less on IT service delivery and productivity than other companies. -
Mission Accomplished
These companies realize ROI objectives for 61% of IT projects, while other organizations only do this on 27% of tech projects. -
IT Edge
World-class companies allocate 44% of their total IT budget to technology spending, while other organizations spend 40% of this budget on tech. -
Maintenance Shift
These organizations devote 53% of their IT resources on running tech rather than on performance improvement and innovation. Other companies devote 60% of their IT resources on this. -
Creative License
IT employees at world-class companies devote 47% of their time to design and build activities, while those at other organizations spend only 43% of their time on this. -
Lean In
World-class organizations deploy 1.25 business apps per 1,000 end users, compared with the 2.86 that other companies deploy. -
Automated Income
These IT organizations perform 94% of payments-made transactions electronically, compared with just 60% of other companies. -
Positive Trend, Part I
Two-thirds of IT budgets overall are increasing, with just one-quarter on the decline. -
Positive Trend, Part II
50% of organizations are increasing their IT employee staff size, while only 33% are decreasing tech headcount.
So you think your technology department has what it takes to be world class? Then you may want to compare how it stacks up against the following performance benchmark research from the Hackett Group. The accompanying report, "The World-Class Performance Advantage: Four Imperatives for Creating IT Agility in a Digital Age," defines "world-class" IT performance organizations as those that are more effective at reducing costs associated with tech service delivery and productivity than other companies, while more successfully enabling a digital transformation. Superior IT departments also more frequently enable their company to realize ROI objectives on projects, while devoting a greater number of tech resources to innovation and performance improvement, rather than just running the data center. In addition, they're better at streamlining the number of business apps deployed by users. "Leaders at world-class IT organizations understand that, while running core information systems and providing infrastructure efficiently remain critical capabilities, digital transformation is increasingly becoming a 'must have' to stay relevant in the business," said Scott Holland, practice leader of the IT Executive Advisory Program at the Hackett Group. "If they are not prepared to support this effort, companies won't wait. Rather than allow the internal IT organization to be a bottleneck to digital transformation execution, the business will look for outside partnerships, acquire technologies directly and develop technology management capabilities themselves." The research includes both IT budget and staffing trends among companies overall, and we've included those here. The findings are based on an analysis of results from recently published benchmarks, performance studies and other data from more than 100 companies.