Wanted: Better Leadership and Knowledge Transfer
Two drivers of organizational success are the need for leadership methods that respond to today's brisk pace of business and the demand to more readily transfer knowledge within an enterprise, according to recent research from the American Productivity & Quality Center (APQC), a nonprofit that specializes in benchmarking and best-practices research. The research, the result of two separate studies, clearly demonstrates that companies that stubbornly cling to traditional practices because "that's the way we've always done it" risk losing their ability to compete successfully. For example, while employees feel that the best leaders are those who focus on results, only a minority of survey participants say that compensation is tied to performance. Meanwhile, the vast majority say their managers are reluctant to change their leadership styles, even though such adaptability is critical. The research also reveals that leaders need to get smarter about knowledge transfer, as most organizations aren't even identifying the critical knowledge that must be passed along. More than 500 professionals took part in the leadership research, which was sponsored by THEaster Consulting; 14 organizations participated in the knowledge-transfer study, for which KPMG served as primary research partner.