Managing Quality in a Mobile World

As mobile devices transform the needs of employees, customers and business partners, organizations are examining how they can retool their quality assurance strategies and testing practices. Capgemini's fourth edition of the World Quality Report provides a global assessment of the state of enterprise application quality and testing practices. The report states that many organizations have not established the processes necessary to be successful. "The lack of confidence in most companies' internal abilities to monitor and test the quality of their software is resounding, particularly when it comes to mobile applications," says Michel de Meijer, Capgemini's global service line testing lead. "Global firms need to deliver continuous access, anytime and anywhere … over different types of mobile devices, and are struggling with the challenges this brings. QA teams will need to seriously rethink their integrated testing strategies … to keep up with the demands of their users." Capgemini, in conjunction with Hewlett-Packard, surveyed more than 1,550 CFOs, CIOs, IT directors and QA directors.