IT Is Out of the Loop on Key Business Functions
Financially successful organizations involve IT with multiple aspects of the business process, such as product innovation and customer analysis. But only a minority of companies worldwide actually do this, according to a recent survey from Juniper Networks and the Economist Intelligence Unit. As a result, IT is falling far short of expectations to drive business growth, the survey report concludes. On the positive side, the findings reveal that a significant number of businesses anticipate breaking down the silos in the near future, and they plan to bring tech talent into the development of new products and services. This would be a step in the right direction, the report concludes. "Disruptive technologies such as cloud and mobile are propelling growth and creating opportunities for IT to step out of a support function into a more strategic role," says Bask Iyer, senior vice president and CIO at Juniper Networks. "By creating new products and services—and identifying new market opportunities—IT can truly transform and enable business." Nearly 475 global IT and business executives took part in the research.