IT Automates Processes to Achieve Business Goals

By Samuel Greengard
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    Keeping the Customer Satisfied

    Keeping the Customer Satisfied

    61% of the IT pros surveyed report that automation is helping their company meet business objectives related to enhancing the customer experience.

As digital technology unfolds and businesses look to boost efficiency and productivity, there's a growing emphasis on automating processes, workflows and various connection points. A newly released study conducted by automation software firm PMG indicates that strained corporate IT departments are increasingly eyeing automation technology as a way to meet business objectives. However, the "2014 PMG IT Automation Survey" also found that significant hurdles exist, including connecting disparate tools, solutions and systems, as well as dealing with shadow IT. Overall, 98 percent of the 304 corporate IT professionals surveyed said that the automation of business processes is vital to driving benefits in today's corporate environment. Joe LeCompte, principal at PMG, believes that the lofty vision of automation served up by consultants and IT departments is finally filtering into the mainstream of the enterprise. "Everyday acceptance and use within companies is becoming reality," he explains. "Today, 87 percent of IT departments say they are aligned with their organization's business goals … the outlook for true enterprise automation is very bright." Here are some of the key findings about automation and its role in building greater value within the enterprise.

This article was originally published on 2014-11-04
Samuel Greengard is a freelance writer for Baseline.
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