How to Take a Strategic Approach to IT Monitoring
While the vast majority of IT professionals feel that a strategic monitoring process can deliver a wide range of benefits, relatively few organizations have such a process in place, according to a recent survey from BigPanda. The resulting report, "The State of Monitoring 2017," reveals that tech departments are saddled with monitoring tool overload, as staffers use three or four at any given time. (And they'll add, on average, two more of these tools this year.) In addition, they face challenges in the form of lingering service disruptions and alert noise. By incorporating a strategic monitoring process—one that includes building monitoring capabilities into code—they're better positioned to identify the root cause of incidents. "While it may sound like a no-brainer, the effect of a solid monitoring strategy—or lack thereof—cannot be underestimated," according to the report. "The benefits abound: Those with a defined monitoring strategy in place find it easier to identify and remediate service disruptions, and those who consider their monitoring process to be strategic are also more likely to build monitoring into code, agree that developers are actively involved in supporting applications, and consider their organization to be agile. In addition, there is a clear correlation between monitoring strategy satisfaction and the volume of alerts that can be investigated and resolved within 24 hours." More than 1,500 IT professionals took part in the research.