How to Build a Workplace of Trust
When does a spirit of relatively harmless snarky humor give way to morale-crushing cynicism? It's a fine line, and one that an organization and its employees should never cross because cynicism can tear away at a key quality of any successful organization: trust. It's a serious concern, as more than four out of five employees surveyed do not believe their bosses are capable of being honest with them. To avoid such negative sentiments, work teams and senior leadership can deploy the following trust-building practices from Rich Karlgaard, a Silicon Valley entrepreneur who is also the publisher of Forbes and the author of The Soft Edge: Where Great Companies Find Lasting Success (Jossey-Bass/A Wiley, available now). Karlgaard stresses the fact that trustful professional environments require more than vague, general directives, such as "Be nice to your co-workers!" Instead, these environments are driven by a top-to-bottom commitment to the principles of integrity, internal accountability, and service to customers and other stakeholders. Karlgaard is a past winner of Ernst & Young's "Entrepreneur of the Year" award, and he appears as a regular panelist on the Forbes on FOX television show. His guidelines below can help build trust in your organization.