How IT Must Improve to Meet Business Expectations

By Dennis McCafferty
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    How IT Must Improve to Meet Business Expectations

    How IT Must Improve to Meet Business Expectations

    Business leaders want IT to improve its response to shifting business trends and take better advantage of digital tools to increase the firm's competitive edge.

Under pressure to gain a competitive advantage through disruptive IT, company leaders are expecting more input—and innovation—from their IT departments, according to a recent survey from the Business Performance Innovation (BPI) Network and Dimension Data. The resulting report, "Accelerating Business Transformation Through IT Innovation: Getting the Business Leader Take on the IT Change Mandate," states that many of these executives still struggle to understand the strategic implications of new and emerging technologies. The execs said that IT must improve its response to rapidly shifting business trends, while taking better advantage of digital tools to increase their organization's competitive advantage. Only a minority of these execs gave their tech teams high marks for innovating, and relatively few said their company does well as a whole in embracing modern technologies. "Most leaders are frustrated with their IT organization's sluggishness in providing [new tech]," according to the report. "Business leaders want to migrate as soon as possible to hybrid IT solutions that blend modernized data centers with cloud-enabled technologies. They want new business-changing applications and customer experiences delivered more rapidly. They want deeper business insights from their growing stores of data. And they want the IT group to be held more accountable for providing them." 250 CEOs, C-level execs and managers from around the world took part in the research.

This article was originally published on 2015-08-21
Dennis McCafferty is a freelance writer for Baseline Magazine.
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