How Generational Workforce Shifts Will Impact IT

By Dennis McCafferty  |  Posted 2015-12-16 Email

With younger employees increasingly dominating the workplace, IT departments will be under more pressure to deliver better tech tools and support, according to a recent survey from CompTIA. The accompanying report, "Managing the Multigenerational Workforce," compares generational perspectives on technology. It also reveals that fewer than half of today's professionals consider their company's tech capabilities and resources to be "upper tier" or "cutting edge." This may prove critical in the recruitment game, as a clear majority of Millennials said this issue influences whether they join a new company or remain with their current employer. These younger workers also anticipate that their need for IT support at work will increase in the future. Millennials are projected to account for 44 percent of the workforce by 2020, and that should translate into a heavier workload for technology organizations. "The past decade has seen a massive transformation taking place in business," according to the report. "Part of this is a result of technology, as cloud computing and mobile devices have ushered in new behaviors and attitudes. … Another large part of the transformation is the changing composition of the workforce, with a great deal of focus being placed on Millennials. This group has been entering the workforce since the turn of the century, and the prevailing sentiment is that their unique characteristics will redefine the way work is done." The findings also both confirm and debunk certain stereotypes about younger and older workers, and we've included some of those here. An estimated 700 business professionals—along with 1,010 teenagers and young adults—took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.

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