Bad User Behaviors Take a Toll on IT Admins
Bad user behavior in the workplace is spinning out of control, resulting in immense burdens for IT administrators, according to a recent survey from TeamViewer. The list of transgressions is a lengthy—and costly—one. It includes downloading illegal content and games during the work day; chatting on social media sites for hours; and inadvertently bringing potential malware into the enterprise, often by opening up suspicious attachments. As a result, IT administrators are putting in far too many extra hours to fix the ensuing computer and network problems. "While most companies are okay with their employees using company equipment for activities such as browsing social media sites, these actions can cause problems down the line," says Kornelius Brunner, head of product management at TeamViewer, which provides solutions for online communication, collaboration and the remote monitoring of IT systems. "Businesses should be prepared to handle such situations, especially with valuable company data on the line." An estimated 300 IT administrators took part in the research.