Are Organizations Ready for Digital Workflows?
- 1 of
-
Are Organizations Ready for Digital Workflows?
Many organizations aren't adequately prepared for a revolution in digital workflows. They need to look for ways to re-engineer processes through automation. -
Crumpling the Paper Jam
Overall, the executives surveyed believe that less than 9% of all business processes will rely on paper by 2018. -
Costs Count
42% of the respondents cited the cost of paper and printing as a primary driver in migrating to digital tools and systems. -
Security Switch
42% also cited security as a primary reason to switch from paper to digital systems and documents. -
Slow Transition
55% of the respondents admitted that their organization's processes are still largely or entirely paper-based. -
The Paper Trail
29% still communicate with customers via paper, rather than email or social channels. -
Change Agents
41% agreed that moving to digital workflows will cut organizational costs, and 87% appear to have the skill sets needed to make this happen. -
Mobile Matters
40% of the respondents have not yet implemented solutions for the mobile workforce, even though mobility is critical in the digital workplace. -
Into the Clouds
47% have not yet added or improved cloud services, another technology that's essential to building a digital framework. -
Data Gains
45% of the respondents have not yet incorporated or improved predictive analytics with big data, which is critical in achieving ROI. -
Automating Functions
Nearly three-quarters said they've already identified areas for automation. These include accounting (38%), expense reporting (37%), accounts payable (36%) and customer care (35%).
Since the introduction of the personal computer decades ago, pundits and technophiles have tirelessly and endlessly predicted the arrival of the paperless office. Ironically, computer technology has mostly led to more paper, more ink and, in many cases, greater challenges involved in bridging the physical and virtual worlds. However, according to a new report from Xerox, "Digitization of Work," the business world is on the cusp of major change, and it's largely due to more mature and robust digital tools and cloud computing. The report examined the views of 600 technology decision-makers and influencers from North America and Western Europe on the following issues: how organizations are performing in adopting digital processes, what constitutes a leader and a laggard, and what's required to update and improve an enterprise digital transformation strategy and prepare it for the future. Unfortunately, the research found that many organizations aren't adequately prepared for this revolution in digital workflows. It advises organizations to look for ways to digitize and re-engineer processes through automation. Here are some of the key findings of the report.