12 Ways to Practice Wiki Management
Have you ever heard a work colleague say, "I'll Wiki that …"? While occasionally taken to task for a lack of accuracy or an ill-advised contribution, Wikipedia has emerged as a dynamic information source that's the direct outcome of a massive collaborative effort. But the site's root word, "Wiki," extends far beyond that of an online encyclopedia. It's actually a Hawaiian term that refers to taking quick action to produce immediate, effective results. In a broader context for today's organization, it also speaks to the great influence of the Internet, social media and other technologies involved with collaboration. In the book, Wiki Management: A Revolutionary New Model for a Rapidly Changing and Collaborative World (Amacom/available now), author Rod Collins describes this phenomenon as "a tipping point in the evolution of business organizations." To illustrate his statement, Collins offers the following Wiki-inspired best practices for work teams. They encourage minimal hierarchies, customer-centric dedication, unconventional processes and, of course, a collaborative culture. Collins is director of innovation at Optimity Advisors, a business management consulting firm.