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What Do Finance Executives Want From IT?

A significant number of finance and accounting (F&A) executives are not satisfied with the outcomes of their organization's digital technology efforts, according to a recent survey from Genpact Research Institute and HfS Research. The accompanying report, "Finance in the Digital Age: Do F&A Leaders Believe in Digital-Driven Change?" indicates that finance department leaders think that... Read More >

 
 

Do You Have Enough Cyber-Security Insurance?

There’s a huge gap in cyber-security insurance policies: They provide little or no protection against the physical damage to systems caused by malware attacks. Read More >

 
 

Anatomy of a Developer: What Drives This Tech Pro?

When it comes to what tasks they like to do on the job, developers want to learn new technologies while building code, according to a recent survey from Stack Overflow. The resulting "Developer Hiring Landscape" report covers a wide range of developer-related topics, including salary information, job satisfaction levels, employment status and demographic information. With respect to compensation,... Read More >

 
 

How Digital Technologies Shape Customer Service

Customer service and support are undergoing a radical transformation. As a slew of digital technologies move into the mainstream—including chat, artificial intelligence (AI), screen sharing and analytics—the opportunities and challenges are greater than ever. Simply put, there's a need to boost efficiency while maintaining a human touch. A new report from Dimension Data, "2016 Global... Read More >

 
 

How Ineffective Content Practices Hurt Business

Poor content management practices are triggering a number of work process problems, including delays in retrieving content and duplicated tasks, according to a recent survey from the Association for Information and Image Management (AIIM). The resulting "Information Management: State of the Industry 2016" report reveals that many survey respondents described their current email, file-sharing and... Read More >

 
 
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