Intelligence Archives


Why Are Companies' IT Transformations Lagging?

The challenges of migrating to a digital business and IT framework are daunting. Today's fast-moving environment requires new information technology systems, different thinking and entirely new skills. A recently released report from Dimension Data and the Business Performance Innovation (BPI) Network, "Crossing the Transformation Divide: What Frontline IT Workers Need to Make the Leap,"... Read More >


Consumers Want a Personalized Customer Experience

A significant percentage of consumers around the world prefer digital channels over traditional ones when contacting their technology brands, according to a survey from Xerox. The resulting report, "The State of Customer Service 2015," indicates that digital contact options are most likely to satisfy customers when they're asking about products, resolving issues or addressing other brand-related... Read More >


Why Some IT Leaders Worry About the Future

While overall sentiments remain high, tech leaders are slightly less optimistic than they were a year ago about a number of critical factors that will impact their IT organizations in 2016, according to the most recent "year ahead" survey forecast from TEKsystems. A still-strong but declining number of these leaders, for example, are confident in their IT department's ability to meet overall... Read More >


How Digital Partnerships Drive Business Success

The digital partnership has emerged as the business model of the present—and future—as the majority of global executive leaders believe their organization will need to forge relationships with other companies to maximize the value of future technologies, according to a recent survey conducted by the Economist Intelligence Unit and sponsored by Telstra. The resulting report,... Read More >


10 Tech Companies That Are the Best Places to Work

To be considered a great place to work, technology companies understand that they need to provide more than good food, happy hours, free massages and Foosball tables. They must proactively build a corporate culture that embraces collaboration, professional growth, transparency and innovation. At least that's how countless employees have described the following employers, which rank in the top 10... Read More >


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