Intelligence Archives


Signs Your Management Cares About Employees

The numbers are troubling: A mere 13 percent of employees worldwide are engaged at work, according to Gallup. Of the other 87 percent, 63 percent are not engaged (they lack motivation and are fairly apathetic), and 24 percent are actively disengaged (they're unhappy, unproductive and likely to spread their negative feelings to colleagues). One of the best ways for managers to reverse those... Read More >


The Top Ten CEOs at U.S. Tech Companies

They're constantly seeking opportunities for global expansion, while still paying careful attention to company matters closer to home. They are extremely wealthy—frequently hobnobbing with world leaders and A-list celebrities—but many of them have lunch with employees in the corporate cafeteria. Some have traditional technology backgrounds, but others came up through business... Read More >


Workers Value Relationships More Than Their Career

What's love got to do with it? Plenty—at least when it comes to careers. Far from a "sweet old-fashioned notion," a serious relationship often takes priority over career considerations, according to a recent "WorkSphere" survey from Spherion. At least, that's how the vast majority of surveyed employees feel. Most of these workers said they are fine with allowing their careers to take a... Read More >


How to Deal With Bad Customer Experiences

Enterprises are turning to the IT organization more frequently to help them improve the customer experience. Clearly, much of this is driven by social media: One badly handled phone call by a company service representative could lead to a scathing tweet or Facebook post that's sent out to hundreds or thousands of an individual's friends and followers. No business wants that. However, too many are... Read More >


Managing & Securing Data for the World's Families

CTO Scott Sorensen has a challenging job: Helping expand and enhance its vast database of family information, while keeping that data secure. Read More >


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