Technologies That Will Mold the Future of Business
Innovation is transforming the personal technology space, and many companies now have digital initiatives linked with employee performance and behavior. It's clear such technologies will play an important role in driving digital business over the next few years, so technology leaders must start paying attention now, said Annette Jump, research director for Gartner Research. Gartner's "Top 10 Personal Technologies to Support Digital Business" report predicts that project outcomes will be most affected by virtual personal assistants (VPAs), machine learning (ML) and artificial intelligence (AI), as well as immersive technologies such as augmented reality (AR) and virtual reality (VR). Other technologies that will come into play include wearables, 3D printing, location sensing and tracking, and chatbots—all of will enable optimization of multiple business functions and transformational change in operations. VPAs, biometrics authentication, wireless power, 3D cameras and location sensing will allow organizations to improve usability, security and user experience for employees and customers. Gartner recommends that IT managers identify projects and scenarios for immersive experiences around training, simulations, modeling, telepresence, and product and brand marketing. It also suggests that companies embed 3D cameras into smartphones, tablets and PCs, as well as smart TVs and monitors. That will enable new usage models around gesture and facial recognition for biometric authentication and for measuring objects. Finally, integrating AI to analyze customer data, location and context can improve targeted marketing and customer experience management.