IT Must Evolve to Enable Digital Transformation

By Eileen McCooey
  • Previous
    IT Must Evolve to Enable Digital Transformation

    IT Must Evolve to Enable Digital Transformation

    Businesses could miss market opportunities if they don't use automation to free up their IT organization to focus on innovation instead of routine tasks.

When IT staffs devote most of their time to day-to-day tasks such as managing hardware, software and networks and resolving issues, they have little time to devote to innovation. That's risky, given the growing need to improve customer engagement, adopt the internet of things (IoT), and leverage the use of big data and analytics. The lack of strategic thinking, along with the required investment in people, process, tools and technology, could lead to missed market opportunities. An IDC survey of IT managers in 275 large organizations in 10 countries reveals that enterprises have varying rates of investment in their IT infrastructure and operations, with most adopting automation for monitoring and support only. "Optimization Drives Digital Transformation," a study sponsored by information and communications technology provider Dimension Data, suggests that enterprises need to deliver IT services more efficiently by using new automation technologies and leveraging external partnerships. Though most of the managers surveyed view IT operations and infrastructure as critical to digital transformation, only a minority said their organization is fully automated. "Forward-thinking business leaders are developing their IT to achieve digital transformation now, in anticipation of future market opportunities," said Bill Padfield, Dimension Data's group executive for services. "Flexible, scalable and agile infrastructures are needed to support these new developments, and optimizing infrastructure through automation is key to this effort."

This article was originally published on 2017-02-20
Eileen McCooey, a New York-based consultant and Baseline contributor, has extensive experience covering a wide range of business and consumer topics, including digital technologies and consumer electronics of all kinds.
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.