How AI Will Revolutionize Business and Society

By Dennis McCafferty  |  Posted 2017-02-13 Email

Artificial Intelligence (AI) is emerging as a fundamental success driver for global organizations, dramatically increasing efficiencies while cutting costs, according to a recent survey from Infosys. The accompanying report, "Amplifying Human Potential: Towards Purposeful Artificial Intelligence," indicates that most companies are either fully or partially deploying this technology, and that they're happy with the results. Among other anticipated outcomes, they're seeking to gain competitive advantage through AI, while solving business, operational and/or technology issues. Of course, there are concerns—including a fear of change among employees and the potential impact on data safety and job security—that could present barriers. However, momentum for continued exploration and implementation currently appears unstoppable. "AI is inevitable," according to the report. "Some organizations already find themselves actively exploring how the technology can work for them, while many remain focused on planning their approach. What is clear, however, is that the successful use of AI requires balance: greater automation versus employee engagement, and customer satisfaction versus changing business models. The goal is to harness the vast array of possible rewards while minimizing the many potential risks." An estimated 1,600 global IT and business decision-makers took part in the research.


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