Avoiding Data Center Downtime

By Samuel Greengard
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    1-The Best … and the Rest

    The Best … and the Rest

    The average downtime per incident of survey respondents is 107 minutes. High performers average 69 minutes versus 121 minutes for low performers.

According to the "2013 Study on Data Center Outages," a recently released study conducted by Ponemon Institute for Emerson Network Power, outages present a difficult and costly challenge for organizations. In fact, data center outages are so dreaded that 84 percent of the 584 U.S.-based data center professionals who were surveyed for this study stated that they would rather walk barefoot over hot coals than have their data center go down. "The vast majority of companies have an unplanned outage at some point," says Larry Ponemon, founder and chairman for Ponemon Institute. In fact, 91 percent of the respondents indicated that they had endured at least one outage over the past 24 months (view infographic)—a slight decrease from the 95 percent of respondents who experienced outages in Ponemon's 2010 study. On average, companies experienced two full outages and six partial outages, a slight decrease from 2010. "The impact of an outrage on a business is extremely serious," Ponemon says. "Customers are less patient and forgiving than ever, and the cost can be high. So it's critical to devote resources to data center availability and extend the thinking to cloud providers."

This article was originally published on 2013-11-04
Samuel Greengard is a freelance writer for Baseline.
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