Infrastructure Archives


Aging Systems Impair Contact Center Performance

A significant number of companies are hanging on to aging desktop systems in their contact centers, at the cost of the customer experience and other business drivers, according to an August 2015 commissioned study conducted by Forrester Consulting on behalf of Pegasystems. The study, "To Transform the Agent Desktop, Think Strategically, Act Tactically," reveals that organizations are operating on... Read More >


College of Music Orchestrates Success With APIs

Berklee Online, the continuing education arm of the Berklee College of Music, turned to an API platform to better connect IT systems with staff and students. Read More >


Marketing Agency Picks Distributed Storage System

Hogarth, a London-based ad agency, has turned to a dispersed storage network system to meet its increasing archival needs for media-rich files, including video. Read More >


Meeting the Challenges of Bimodal IT

It's time to embrace the dual mode of IT and navigate that complicated landscape so that sooner, rather than later, you'll realize the benefits that lie ahead. Read More >


Warehouse Technologies Ease Growing Pains

HUB Industrial Supply was drowning in paperwork and needed to scale up its business for growth. The solution was a fully featured warehouse management system. Read More >


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