Infrastructure Archives


ACL Live Uses Cutting-Edge Tech to Strut Its Stuff

The historic Austin, Texas, concert hall upgraded its IT infrastructure to take performance to a new level and position itself as a world-class venue. Read More > Turns to Automation to Speed Up Processes

After outgrowing its existing IT infrastructure, chose a service automation solution to eliminate its tedious and time-consuming manual processes. Read More >


Aging Systems Impair Contact Center Performance

A significant number of companies are hanging on to aging desktop systems in their contact centers, at the cost of the customer experience and other business drivers, according to an August 2015 commissioned study conducted by Forrester Consulting on behalf of Pegasystems. The study, "To Transform the Agent Desktop, Think Strategically, Act Tactically," reveals that organizations are operating on... Read More >


College of Music Orchestrates Success With APIs

Berklee Online, the continuing education arm of the Berklee College of Music, turned to an API platform to better connect IT systems with staff and students. Read More >


Marketing Agency Picks Distributed Storage System

Hogarth, a London-based ad agency, has turned to a dispersed storage network system to meet its increasing archival needs for media-rich files, including video. Read More >


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