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Why Isn't IT More Agile?

A vast majority of senior IT decision-makers and customer experience professionals said that the pursuit of a digital transformation has created significant challenges for their organization, according to a recent survey from Bizagi,... More >
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Expert System Eases Crunch at Allstate Call Center

An intelligent virtual assistant gives agents easy access to an online knowledge base, eases the push into commercial markets and relieves call center overload. More >
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How to Develop a Comprehensive IoT Strategy

It's important for business and IT leaders to evaluate all Internet of things options and approach IoT initiatives smartly and in a cost-conscious manner. More >
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How to Handle—and Survive—Office Politics

The U.S. presidential campaign rolls around only every four years, but, for American workers, office politics remains a never-ending reality that must be dealt with every workday, according to a recent survey from Accountemps. A clear... More >
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Employees Are the Biggest Security Risk

Although a steady stream of news reports chronicles the activities of hackers, attackers, state actors and cyber-criminals who break into systems and steal or damage data, the greatest risk actually resides within an organization. A... More >
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Supercomputer Delivers for the Energy Sector

The low oil prices we've seen lately present a challenge for the energy industry. To maximize output, global energy company Total upgraded its supercomputer. More >
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