Why IT Turns to Custom Software Providers

By Dennis McCafferty  |  Posted 2015-04-27
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    82% of survey respondents believe custom software meets their business needs better than packaged IT tools.

A significant share of IT and business decision-makers are turning to custom software applications to meet their business needs, according to a recent survey conducted by Forrester Consulting for Thoughtworks. The accompanying report, "Driving Innovation Using the Right Skills: The Value of Custom Software Development," indicates that these leaders are looking for more than just development skills in a custom software provider. They seek a strategic partner that can help transform their organization. For example, many consider a proven track record with agile development essential. When organizations find the right provider, they're usually willing to pay a premium for the apps—in some cases, more than 20 percent. "Business and IT leaders are under pressure to deliver a continuous stream of standout digital experiences," says Craig Gorsline, president and chief operating officer at ThoughtWorks. "In this environment, it's imperative that technology [be] at the core of the business strategy. The path to digital success is complex and requires a new approach—one that is iterative and adaptive, spanning multiple levels of the organization and providing quick time to value." A total of 200 global IT and business decision-makers at companies that at least partially outsource custom software development took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.

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