How App Complexity Hurts Employee Performance

By Dennis McCafferty  |  Posted 2015-11-27 Email

A significant number of employees complain that enterprise apps are too complex to use, and the majority of IT decision-makers agree, according to a recent survey from Capriza. The accompanying report, "Complexity: Enemy #1 in Today's Enterprise," reveals that users expect tasks to take no more than a few minutes to complete on these apps. However, they get frustrated due to the need to conduct extensive searches and navigation simply to find the data needed to do their job. As a result, many are resorting to consumer products such as Dropbox to circumvent company-supplied apps. IT leaders realize that they must come up with a better plan, but they should keep in mind that rip-and-replace approaches to enterprise app deployment can strain a budget. For example, large enterprise resource planning (ERP) upgrades can cost between $500,000 and $1 million, according to industry research. "For decades, enterprise applications have taken a one-size-fits-all approach, forcing users, rather than applications, to search and find the information they need to do their job," according to the report. "The answer is to shift away from that paradigm toward solutions that intelligently use context to simply and easily [access] relevant and useful information." More than 1,200 U.S. enterprise app users and 300 IT decision-makers took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.

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