Enterprise Apps Archives


Aging Systems Impair Contact Center Performance

A significant number of companies are hanging on to aging desktop systems in their contact centers, at the cost of the customer experience and other business drivers, according to an August 2015 commissioned study conducted by Forrester Consulting on behalf of Pegasystems. The study, "To Transform the Agent Desktop, Think Strategically, Act Tactically," reveals that organizations are operating on... Read More >


Why Companies Suffer From Information Gridlock

Only a small minority of companies are making enough use of automated and collaborative tools to be considered champions of information mobility, according to a recent survey from Ricoh. The resulting report, which addresses information gridlock, indicates that a significant number of employees are considered mobile or remote workers, yet relatively few of them can access key business apps via... Read More >


IT Focuses on Application Performance Management

Enterprise success increasingly revolves around applications. They are the hub where data, software code and connected technologies meet—and where business value is generated. But today's IT environments require a highly elastic and adaptable foundation in order to accommodate constantly changing conditions. Too often, the underlying elements are only loosely aligned, and that's a situation... Read More >


10 Apps That Help You Manage Your Time Effectively

To deal with the ever-growing number of technology and business demands piling up on their plates, professionals and managers must constantly find better ways to use their time effectively. However, there are a host of workplace distractions to sidetrack employees and managers and keep them from knocking out tasks and finishing projects in an efficient manner. In fact, smartphones and... Read More >


How the App Economy Is Changing Business

The majority of organizations envision themselves transitioning to a software-driven enterprise model—thus creating what's called an "app economy"—in the near future, according to a recent survey conducted by Oxford Economics for CA Technologies. The resulting report, "The Battle for Competitive Advantage in the App Economy," indicates that in order to make this change, companies are... Read More >


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